Ankidroid keeps crashing

AnkiDroid (Android) Help
1

Before posting, please do the following:

  1. Done
  2. Done

If your problem persists, please delete the above text, and explain the problem you are having in as much detail as possible.

Please paste ‘Debug Info’ (Settings > About > ‘Copy debug info’) below:

(AnkiDroid Version = 2.22.3 (4f2ec681da36b8307a865f05192498b8425adf0f)  
Backend Version = 0.1.60-anki25.07.5 (25.07.5 7172b2d26684c7ef9d10e249bd43dc5bf73ae00c)  
Android Version = 15 (SDK 35)  
ProductFlavor = play  
Device Info = samsung | samsung | gts9fepwifi | gts9fepwifixx | SM-X610 | s5e8835  
Webview User Agent = Mozilla/5.0 (Linux; Android 15; SM-X610 Build/AP3A.240905.015.A2; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/140.0.7339.155 Safari/537.36  
ACRA UUID = 9a9d42fa-22e0-4d07-9a6b-a258d75e91c3  
FSRS = 4.1.1 (Enabled: false)  
Crash Reports Enabled = true)
2

Did you do that?

3

i am having a hard time syncing and the app keeps crashing. uninstalled/reinstalled multiple times but still the same. anything i can do on my end?

4

I don’t know. But if there are any error messages you’re getting then maybe posting a screenshot can help someone to know what’s wrong.

2 Likes
5

I checked with the devs and your device isn’t sending any crash reports. If you’re also not getting any error message, that often means the “crash” is coming from outside of the app.

Try basic Android maintenance like clearing the cache for the app, and restarting your device.

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