Anki start up error

[ashh]

Does anyone know how I can get Anki to start? I’ve tried restarting my computer, tried uninstalling and reinstalling Anki, tried switching to the 32-bit version of Anki, and tried to downgrade Anki, but none of it worked. I recently upgraded to Anki 2.1.32, and it worked fine yesterday, but today it wouldn’t open.

Full start up sequence:

C:\Program Files\Anki>cd \program files\anki & anki-console
[8256] PyInstaller Bootloader 3.x
[8256] LOADER: executable is C:\Program Files\Anki\anki-console.exe
[8256] LOADER: homepath is C:\Program Files\Anki
[8256] LOADER: _MEIPASS2 is NULL
[8256] LOADER: archivename is C:\Program Files\Anki\anki-console.exe
[8256] LOADER: C:\Program Files\Anki\anki-console.exe contains a digital signature
[8256] LOADER: No need to extract files to run; setting extractionpath to homepath
[8256] LOADER: SetDllDirectory(C:\Program Files\Anki)
[8256] LOADER: Already in the child - running user’s code.
[8256] LOADER: Python library: C:\Program Files\Anki\python38.dll
[8256] LOADER: Loaded functions from Python library.
[8256] LOADER: Manipulating environment (sys.path, sys.prefix)
[8256] LOADER: sys.prefix is C:\Program Files\Anki
[8256] LOADER: Pre-init sys.path is C:\Program Files\Anki\base_library.zip;C:\Program Files\Anki
[8256] LOADER: Setting runtime options
[8256] LOADER: Initializing python
[8256] LOADER: Overriding Python’s sys.path
[8256] LOADER: Post-init sys.path is C:\Program Files\Anki\base_library.zip;C:\Program Files\Anki
[8256] LOADER: Setting sys.argv
[8256] LOADER: setting sys._MEIPASS
[8256] LOADER: importing modules from CArchive
[8256] LOADER: extracted struct
[8256] LOADER: callfunction returned…
[8256] LOADER: extracted pyimod01_os_path
[8256] LOADER: callfunction returned…
[8256] LOADER: extracted pyimod02_archive
[8256] LOADER: callfunction returned…
[8256] LOADER: extracted pyimod03_importers
[8256] LOADER: callfunction returned…
[8256] LOADER: Installing PYZ archive with Python modules.
[8256] LOADER: PYZ archive: PYZ-00.pyz
[8256] LOADER: Running pyiboot01_bootstrap.py
[8256] LOADER: Running pyi_rth_multiprocessing.py
[8256] LOADER: Running pyi_rth_win32comgenpy.py
[8256] LOADER: Running pyi_rth_certifi.py
[8256] LOADER: Running pyi_rth_pyqt5.py
[8256] LOADER: Running pyi_rth_pkgres.py
[8256] LOADER: Running pyi_rth_pyqt5webengine.py
[8256] LOADER: Running runanki.py
mpv too old for key rebinding

[Shoy]

Im getting the same error, not exactly sure what to do.

[abdo]

This is not the same error. This is caused by this add-on.
Start Anki while holding the shift key to disable add-ons.
You may want to disable this add-on or delete it, or maybe go back to an older version.

[ashh]

Just tried holding shift key and it worked! Thanks!

[Shoy]

Yup that fixed it for me too, thanks!