Unable to open Anki Desktop on version 2.1.39

Today I tried to open Anki and it failed. I haven’t changed anything or upgraded since the last time I used it.
The program says its running as a background process, but won’t open.

  1. I restarted my computer
  2. checked for Windows updates (all up to date)
  3. uninstalled and deleted all anki files.
  4. Reinstalled in the program file folder.


[8380] PyInstaller Bootloader 3.x
[8380] LOADER: executable is C:\Program Files\Anki\anki-console.exe
[8380] LOADER: homepath is C:\Program Files\Anki
[8380] LOADER: archivename is C:\Program Files\Anki\anki-console.exe
[8380] LOADER: C:\Program Files\Anki\anki-console.exe contains a digital signature
[8380] LOADER: No need to extract files to run; setting extractionpath to homepath
[8380] LOADER: SetDllDirectory(C:\Program Files\Anki)
[8380] LOADER: Already in the child - running user’s code.
[8380] LOADER: Python library: C:\Program Files\Anki\python38.dll
[8380] LOADER: Loaded functions from Python library.
[8380] LOADER: Manipulating environment (sys.path, sys.prefix)
[8380] LOADER: sys.prefix is C:\Program Files\Anki
[8380] LOADER: Pre-init sys.path is C:\Program Files\Anki\base_library.zip;C:\Program Files\Anki
[8380] LOADER: Setting runtime options
[8380] LOADER: Initializing python
[8380] LOADER: Overriding Python’s sys.path
[8380] LOADER: Post-init sys.path is C:\Program Files\Anki\base_library.zip;C:\Program Files\Anki
[8380] LOADER: Setting sys.argv
[8380] LOADER: setting sys._MEIPASS
[8380] LOADER: importing modules from CArchive
[8380] LOADER: extracted struct
[8380] LOADER: callfunction returned…
[8380] LOADER: extracted pyimod01_os_path
[8380] LOADER: callfunction returned…
[8380] LOADER: extracted pyimod02_archive
[8380] LOADER: callfunction returned…
[8380] LOADER: extracted pyimod03_importers
[8380] LOADER: callfunction returned…
[8380] LOADER: Installing PYZ archive with Python modules.
[8380] LOADER: PYZ archive: PYZ-00.pyz
[8380] LOADER: Running pyiboot01_bootstrap.py
[8380] LOADER: Running pyi_rth_win32comgenpy.py
[8380] LOADER: Running pyi_rth_multiprocessing.py
[8380] LOADER: Running pyi_rth_certifi.py
[8380] LOADER: Running pyi_rth_pyqt5.py
[8380] LOADER: Running pyi_rth_pkgres.py
[8380] LOADER: Running pyi_rth_pyqt5webengine.py
[8380] LOADER: Running runanki.py

Does renaming prefs21.db while Anki is closed help?


I ended up resetting my PC since I found some other issues unrelated to Anki. If it happens again I will try this. Thank you!

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