Anki won't start at all

Hello all,

I recently heard about this software and decided to try it out so I downloaded the program and try to run it but the program won’t start at all. Whenever I try and run it I get a brief loading sign next to my mouse but then nothing happens. Here is the info from the console

C:\Program Files\Anki>anki-console
[15928] PyInstaller Bootloader 3.x
[15928] LOADER: executable is C:\Program Files\Anki\anki-console.exe
[15928] LOADER: homepath is C:\Program Files\Anki
[15928] LOADER: MEIPASS2 is NULL
[15928] LOADER: archivename is C:\Program Files\Anki\anki-console.exe
[15928] LOADER: C:\Program Files\Anki\anki-console.exe contains a digital signature
[15928] LOADER: No need to extract files to run; setting extractionpath to homepath
[15928] LOADER: SetDllDirectory(C:\Program Files\Anki)
[15928] LOADER: Already in the child - running user’s code.
[15928] LOADER: Python library: C:\Program Files\Anki\python38.dll
[15928] LOADER: Loaded functions from Python library.
[15928] LOADER: Manipulating environment (sys.path, sys.prefix)
[15928] LOADER: sys.prefix is C:\Program Files\Anki
[15928] LOADER: Pre-init sys.path is C:\Program Files\Anki\base_library.zip;C:\Program Files\Anki
[15928] LOADER: Setting runtime options
[15928] LOADER: Initializing python
[15928] LOADER: Overriding Python’s sys.path
[15928] LOADER: Post-init sys.path is C:\Program Files\Anki\base_library.zip;C:\Program Files\Anki
[15928] LOADER: Setting sys.argv
[15928] LOADER: setting sys.MEIPASS
[15928] LOADER: importing modules from CArchive
[15928] LOADER: extracted struct
[15928] LOADER: callfunction returned…
[15928] LOADER: extracted pyimod01_os_path
[15928] LOADER: callfunction returned…
[15928] LOADER: extracted pyimod02_archive
[15928] LOADER: callfunction returned…
[15928] LOADER: extracted pyimod03_importers
[15928] LOADER: callfunction returned…
[15928] LOADER: Installing PYZ archive with Python modules.
[15928] LOADER: PYZ archive: PYZ-00.pyz
[15928] LOADER: Running pyiboot01_bootstrap.py
[15928] LOADER: Running pyi_rth_win32comgenpy.py
[15928] LOADER: Running pyi_rth_multiprocessing.py
[15928] LOADER: Running pyi_rth_certifi.py
[15928] LOADER: Running pyi_rth_pyqt5.py
[15928] LOADER: Running pyi_rth_pkgres.py
[15928] LOADER: Running pyi_rth_pyqt5webengine.py
[15928] LOADER: Running runanki.py
File “runanki.py”, line 4, in
File "aqt_init
.py", line 421, in run
File "aqt_init
.py", line 472, in _run
File “aqt\profiles.py”, line 134, in setupMeta
File “aqt\profiles.py”, line 503, in _loadMeta
resetting corrupt _global

Also, I am running this on the most current version of windows 10

any help would be greatly appreciated, Thanks!

You could try Running from Python - Frequently Asked Questions