Anki Forums

Anki says to download an update, then freezes my computer

Anki tells me that a new update is ready to be downloaded on my Mac, but when I click “yes” (and I’ve tried a few times), it freezes indefinitely until I reboot. I get the following error message:

Error
An error occurred. Please use Tools > Check Database to see if that fixes the problem.
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.
Anki 2.1.25 (898801eb) Python 3.8.0 Qt 5.13.1 PyQt 5.14.1
Platform: Mac 10.15.6
Flags: frz=True ao=False sv=?
Add-ons, last update check: 2020-09-16 17:31:24

Caught exception:
Traceback (most recent call last):
File “aqt/main.py”, line 1050, in onPrefs
File “aqt/init.py”, line 94, in open
File “aqt/preferences.py”, line 28, in init
File “aqt/preferences.py”, line 83, in setupCollection
AttributeError: ‘NoneType’ object has no attribute ‘conf’

Please either install the latest version from the Anki website, or start the program while holding down shift and ignore the update notice.