Anki Repeating Error

Anki Help
1

Hello everyone,
my Anki keep showing me this Error and collapsing.
it says its an addon problem and i should hold shift while restarting Anki, but when i do it no addon is disabled.
this is the full Error message:
Error
An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue on the add-on support site.
Debug info:
Anki 2.1.22 (0ecc189a) Python 3.8.0 Qt 5.14.1 PyQt 5.14.1
Platform: Windows 10
Flags: frz=True ao=True sv=1
Add-ons, last update check: 2020-10-20 14:08:08

Caught exception:
Traceback (most recent call last):
File “aqt\webview.py”, line 31, in cmd
File “aqt\webview.py”, line 97, in _onCmd
File “aqt\webview.py”, line 500, in _onBridgeCmd
File “<C:\Program Files\Anki\decorator.pyc:decorator-gen-50>”, line 2, in _linkHandler
File “lib\site-packages\anki\hooks.py”, line 666, in decorator_wrapper
File “lib\site-packages\anki\hooks.py”, line 663, in repl
File “C:\Users\YanirShoshani\AppData\Roaming\Anki2\addons21\723520343\links.py”, line 74, in heatmapLinkHandler
return None if not _old else _old(self, url)
File “aqt\overview.py”, line 67, in _linkHandler
File “aqt\main.py”, line 588, in moveToState
File “aqt\main.py”, line 619, in _reviewState
File “aqt\reviewer.py”, line 55, in show
File “aqt\reviewer.py”, line 108, in nextCard
File “aqt\reviewer.py”, line 182, in _showQuestion
File “lib\site-packages\anki\cards.py”, line 213, in isEmpty
File “lib\site-packages\anki\cards.py”, line 182, in note_type
File “lib\site-packages\anki\cards.py”, line 178, in note
File “lib\site-packages\anki\collection.py”, line 320, in getNote
File “lib\site-packages\anki\notes.py”, line 47, in init
File “lib\site-packages\anki\notes.py”, line 70, in load
AttributeError: ‘NoneType’ object has no attribute ‘first’

please help me

2

The following message should be shown when holding down the shift key:
shift-down

The error is caused by this add-on (which seems to be a reuploaded version of the Review heatmap add-on):

You can download the official version from here: https://github.com/glutanimate/review-heatmap/releases/

3

i did hold the shift key but it didn’t show me this message you said.
and what do you mean reuploaded version?

4

i did hold the shift key but it didn’t show me this message you said.
and what do you mean reuploaded version?

5

This was probably uploaded without the author’s permission as you can see in the add-on’s reviews.
I recommend deleting this version and downloading from the link I posted.

6

did it
now this is what happaned:

Error
An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue on the add-on support site.
Debug info:
Anki 2.1.22 (0ecc189a) Python 3.8.0 Qt 5.14.1 PyQt 5.14.1
Platform: Windows 10
Flags: frz=True ao=True sv=1
Add-ons, last update check: 2020-10-20 14:08:08

Caught exception:
Traceback (most recent call last):
File “aqt\mediacheck.py”, line 89, in
File “aqt\mediacheck.py”, line 153, in _on_trash_files
File “lib\site-packages\anki\media.py”, line 119, in trash_files
File “lib\site-packages\anki\rsbackend.py”, line 327, in trash_media_files
File “lib\site-packages\anki\rsbackend.py”, line 212, in _run_command
anki.rsbackend.IOError: IOError { info: “Os { code: 32, kind: Other, message: “The process cannot access the file because it is being used by another process.” }” }

7

I believe that issue has been fixed in more recent Anki releases.

8

i don’t think i have an old version of Anki
my version is 2.1.22

9

Try the latest version (2.1.35): https://apps.ankiweb.net/

1 Like