Occasional error

Anki Help
1

Hi, I’m occasionally getting an error, but much too infrequent to say much about it. Today I copied the message which is this:

Error
An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author.
Debug info:
Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 5.15.2 PyQt 5.15.5
Platform: Windows 10
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2022-12-04 22:49:56

Caught exception:
Traceback (most recent call last):
File “aqt.main”, line 253, in on_focus_changed
File “aqt.hooks_gen”, line 2766, in call
File “aqt.main”, line 750, in on_focus_did_change
File “aqt.reviewer”, line 174, in refresh_if_needed
File “aqt.reviewer”, line 203, in _redraw_current_card
File “anki.cards”, line 68, in load
File “anki._backend.generated”, line 1811, in get_card
File “anki._backend”, line 146, in _run_command
anki.errors.NotFoundError

2

Did you have any add-ons enabled when the error appeared?

3

Please follow the steps on When problems occur - Frequently Asked Questions

4

Yes I have only two: “Add Table”, and “Image Occlusion Enhanced”.

5

Thank you but the problem then is that this only happens like 1/50 times… So even if I start in Safe Mode, it’s hard to tell whether it worked for that reason or not. But I’ll try to remember to do it, who knows.