I’m encountering an issue where Anki opens but only the menu bar is visible, and the rest of the window is completely blank. Here are the steps I have tried so far:
I have disabled all add-ons to rule out conflicts, but the problem persists.
I changed the display driver option to “software,” but that did not resolve the issue.
I uninstalled Anki completely, restarted my computer, and reinstalled Anki, but the problem remains.
Here are my system and Anki version details:
Anki version: 24.10 (eae9bbc4)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100
Any advice or suggestions on how to fix this would be greatly appreciated!
Thank you in advance.
You’re on the right track here, I think. But you should try all of the available options, and make sure you restart after each change. Troubleshooting - Anki Manual
If none of them work – what changed when this started happening? Was this a fresh install, or an upgrade from another version?
I have tried all available display options, including switching to “software” and restarting after each change, but the issue persists.
Regarding your question, this problem occurred after I upgraded from a previous version of Anki. It was working fine before the upgrade. I didn’t install any new add-ons or make major changes to my system recently. It seems the issue began right after updating.
I just did the math and realized you’re using the beta version. You should –
Make sure this is still happening using the most recent beta release.
Read the beta thread and make sure this isn’t already reported – Anki 24.10 Beta .
Report it in the beta thread.
Then, as an alternative to get you running again, you can go to File > Switch Profile > Downgrade & Quit – and then install the most recent released version of 24.06.
Actually, I completely uninstalled Anki, restarted my computer, and then installed the official release version (not the beta), but the issue still persists. The same problem occurs with only the menu bar visible and the rest of the window being blank.
Yes, I went through all the troubleshooting steps again, including trying all the video driver options and restarting after each change, but unfortunately, the issue still persists.
Do you have any other ideas on what might be causing this?
I was using version 24.06.3 Qt6 of Anki before I upgraded to the latest beta version. After the update and restart, Anki stopped displaying content properly. I tried downgrading to the previous version, but the issue persisted. Around the same time, I updated my GPU drivers and optimized the 3D settings on my RTX 4070, including enabling Super Resolution. Even after reverting these settings and fully uninstalling Anki using Revo Uninstaller Pro, followed by deleting all related files, the problem remained. I ran the anki-console.bat file, but it didn’t show any errors, and the debug information appeared blank (though it was copyable).
It seems the issue might be related to the GPU settings, as everything else on my system runs fine. I’d appreciate any further guidance on resolving this.
We might be chasing our tails here. If you were using 24.06.3 before just fine, and it’s not working now, then yes, it seems highly likely that the changes you made to your system drivers are the reason why changing the video drivers in Anki isn’t helping.
Let’s see if someone else has advice about how to return your drivers to a workable configuration!
