Anki cards resetting / no intervals showing

I’m having a few issues with my Anki desktop app.

Every time I close out of the window, my progress resets for several days, for example, today (Feb 3) I closed the window and reopened it, and it said I haven’t done any cards since Jan 15, and all my progress since then was reset. This was across all decks. How do I stop this from happening?

Also, the again/hard/good/easy buttons at the bottom usually show a period of time associated with each button, but mine are blank. Photo attached. How do I fix this?

Thanks!

You probably turned off the setting in preferences > Review > Show next time above answer buttons.

  1. When did this first occur?
  2. Please paste the entire output of help > About > Copy Debug Info
  3. Please follow the troubleshooting instructions and check if the problem persists:

4. If this doesn’t work, run anki from a terminal with safemode active (anki --safemode), reproduce the error and then paste the entire output from the terminal into this chat.

Thanks, the answer button issue was fixed!

For the second one, this has happened several times dating back to November 2024. I have tried the troubleshooting options and the problem has persisted. I can’t find anything in the help tab or any tab about “copy debug info”, can you provide more info on what I should do for that?

I’m not getting an error message, it just resets as if nothing has happened which is frustrating.

Thank you for your help!!

That sounds like a sync error, or like you’re in the wrong profile – but let’s get your data back first, and diagnose later. If you’re certain you’re in the right profile [File > Switch Profile] – the fastest way to get back your recent data is to restore from the most recent automatic backup. Restoring an Automatic Backup (Recovering from Data Loss) - Anki FAQs

If you’re a Mac user – Anki > About > Copy Debug Info.

Do you sync across multiple devices? Are you strict about making sure you sync when you open the app and when you close/leave the app, on every device, every time? Are you getting a “one-way” sync notification when you open Anki?