AMBOSS pop out not working

Hello -

I can’t figure out why my Amboss pop-out window isn’t working. I haven’t had any issues when hovering over highlighted words on a card (see pic), just when trying to open an article or do questions in the app. I’ve signed out and back in, uninstalled and reinstalled, checked for updates, followed instructions on the amboss help page, and nothing. I did submit a ticket to Amboss directly, but hoping someone here may have an idea of what to do. Thank you!