Amboss AddOn stopped working on ipad and iphone

Add-ons
1

Hi,

I downloaded the anki app on my ipad yesterday and the amboss AddOn worked just fine. But then after a few hours if suddenly stopped working and I get the error message that add on seems out of sync. The macbook which I used to download Anki and the amboss add on for the first time isn’t working anymore and I am about to get a new laptop. But I downloaded Anki on my husbands laptop and activated the add on there, where it works just fine. However, when I try to now sync it again with my ipad or iphone the amboss add on doesn’t work, giving me the same error message.

I tried to sync, to log out, and to delete the app and to download it again… nothing helps.

Any ideas on how to fix this issue?

2

Here is their contact information: https://support.amboss.com/hc/en-us/articles/360038359912-Anki-add-on-Overview

2 Likes
3

Is this an issue that amboss has to fix or is this an anki issue? I never had an issues with my amboss account… would they know how to fix it?

4

It is an add-on developed by AMBOSS for a commercially available product, so you are at the right support address.