After Email address changed, both old email and new email could not login

Anki Syncing & AnkiWeb
1

I updated the email address from my old one to a new one. Then both old and new email could not login. And the error message are “Sorry, no account was found with that email address. Please check your spelling and try again.” And i have not received any verification email. Could you pls check if i typed the new email address incorrectly It should be ...@163.com. TKS so much for your assistant.

2

I checked the server, and I don’t see an AnkiWeb account with either that address or the address you used to post here.

3

Hi Danika,

My old email address is […]. Could you pls check this one? I changed this one to ...@163.com.

TKS very much!

5

Yes, those are the 2 I checked [and you should feel free to edit them out of your messages if you don’t want them published forever on the internet]. There’s no AnkiWeb account that uses either of those addresses.

6

Hi, I’m afraid when I updated the email address, I typed incorrectly the new email address ...@163.com. Maybe any number was wrong. Is it possible to find and update to the correct one at your side? TKS so much!

7

I don’t think it is! With a rationally formed email address, I can sometimes get creative and guess a typo (like a doubled, skipped, or swapped, character). But with a random string like that, there’s not much I can do.

Hang on! I had an idea, and I might have found it!

But since it doesn’t match any of your addresses, I need you to tell me something about the account before I tell you the address. It doesn’t need to be something private, but it should be something unique that only the account-owner would know. Like –

  • What devices you have synced with it – I can check details like OS version, mobile device model number, Anki version, etc.
  • When (approximately) you created the account.
  • Names of some of your major decks, or a screenshot of your Decks list (if your device and account were synced relatively recently).

If you prefer to DM us that information to @ moderators, that’s okay too.

9

@ moderators

Here are my decks:

  • English for Tracy
  • Sailing
  • 五十音记忆方法

Sorry as I’m not sure how to DM. Is it possible to delete my posts about this case after it’s solved?

10

Great, that’s the one I found! I’ll DM you the info.

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image767×152 8.32 KB

(And yes, I can clean this thread up a bit for you.)

11

Hi Danika,

I have not received any further information from you yet. If I need to wait for longer time? TKS!

12

I sent you a personal message here yesterday. You should be able to see that either through the menu on the left, or from your profile page.