您好！
Hello!
我的App Store订单号：MTZ511TMYL。
My App Store order number: MTZ511TMYL.
本次扣费属于完全非自愿的误购：我只是点开App预览，没有做出任何购买确认动作，在没有输入密码、没有同意付费的情况下，免密支付直接完成扣款。
This charge was a completely unintentional purchase: I only tapped to preview the app and took no action to confirm purchase. The password‑free payment completed the charge automatically without my password or payment consent.
自扣费至今，我一次都没有使用过AnkiMobile，不存在产生服务价值的情况。
I have never used AnkiMobile even once since the charge, so no service value has been generated.
我两次在苹果官方通道提交退款，都遭到拒绝，苹果工作人员指引我向开发者反馈这个问题，并请贵企业同意退款！
I have submitted refund requests twice via Apple’s official channel, and both were rejected. Apple staff directed me to report this issue to the developer and ask for your approval for a refund!
基于误购且未使用的事实，我正式提出诉求，请协助处理这笔订单的全额退款。期待回复！
Given the fact this was an accidental purchase and the app remains unused, I formally request a full refund for this order. I look forward to your reply!
It’s unfortunate that Apple Support staff seem to not know their own policies. Developers aren’t given any role related to Apple accounts, purchases, or refunds. We don’t have access to anything about your transaction or why they rejected your request, and there’s nothing we can do that would “approve” a refund for you
Hopefully, if you contact them again, you will reach someone who knows what they are talking about. Requesting a refund for AnkiMobile - Anki FAQs
For anyone who doesn’t know, it is almost impossible to accidentally purchase an app in the Apple iOS App Store.
On the app’s page in the store, if it is a paid app then the button to get the app has a label showing the price of the app. For example, the button for the AnkiMobile app is labeled “$24.99” in my region. (This is in contrast to free apps which instead have a “Get” label on the button.)
If you click on the button to purchase a paid app, the app asks you to confirm the purchase. This confirmation request states the purchase amount you are authorizing and agreeing to pay. At that point, depending on what authentication method is configured, you need to do one of the following:
- Press a button in a dialog, after first entering your Apple account password.
- Press your finger to the Touch ID sensor.
- Double-click the side button and then glance at the Face ID camera.
- Double-click the side button on the Apple Watch.
If configured to require entering a password for purchases, the default setting is to allow additional purchases made within 15 minutes to not require re-entering the password. However, you would still need to press the purchase button to initiate and to press the dialog confirmation button to finalize the purchase.
OP, if you want to require a password to be entered every time a purchase is made, there is a setting you can change: 在 App Store 和其他 Apple 服务中进行购买时要求输入密码 - 官方 Apple 支持 (中国)