8BitDo Zero 2 Controller no longer connecting to Anki

Hello, I have been enjoying using my 8BitDo Zero 2 remote for the Anking deck for about 3 weeks now. Unfortunately, out of the blue my controller disconnected from my computer and won’t connect to Anki. I have reconnected the controller to my computer but it will no longer register on the Anki computer interface. It used to have a little pop up in the bottom left corner reading “8BitDo controller detected”. I have been mapping my controller through the Contanki - Controller Support for Anki beta add-on. I am using Anki on a Windows 11 Dell computer. Any help would be greatly appreciated. Thank you.

maybe go ask 8bitdo support? no one here one knows how to troubleshoot their awful bugged firmware

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Definitely an hardware issue. Ask for the company’s support (and maybe get an RMA for it too, if possible)