Urgent Help Needed: All Media in My Anki Deck Has Disappeared!

Anki Help
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Hi everyone,

I was using Anki earlier when something strange happened. I was doing my usual Anki reviews when it suddenly started syncing out of the blue. I noticed it was deleting around 60,000 media files. At first, I thought it might just be AnkiHub doing its thing, like updating or something, so I didn’t pay much attention.

But then I noticed that even my protected field data started disappearing. Now, all the media in my deck is completely gone. I’ve tried everything I can think of:

  • Restoring from backup: Unfortunately, no media files were recovered.
  • Following forum tips and tricks: I’ve tried almost all the suggested solutions, but nothing seems to be working.

I’ve put in hundreds of hours customizing my AnKing deck with personalized notes, screenshots, and media from all over. Losing this data is devastating.

If anyone has any advice or solutions, I would greatly appreciate your help. I’m really desperate at this point and would be thankful for any guidance.

Thanks in advance.

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Have you tried reaching out to AnkiHub support?

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With the restore-from-backup, you were able to recover your card data though, right?

That wouldn’t restore your collection.media, because the backups don’t include media, but have you checked on AnkiWeb (scroll to the bottom to see the media “size”), or on other devices you sync with your account (open the app in airplane mode to prevent any auto-sync), to see if you media is still there?

In addition to getting in touch with AnkiHub, I’d suggest disabling your AnkiHub-syncing add-on, until you know what happened.

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