Unstoppable loading that leads me to crash the app

Hello guys,

I’m a anki user for 6 years now.
I’ve been using the following add-ons for years too and never had a problem with them : “Highlight Search Results in the Browser” and “Custom Styles (font color, background colour, classes)”

For the past three months, I’ve been facing a problem that occurs once almost everyday for that period : a very random period of time after opening the app and using it, the app will display that round “loading” sign and I can’t use the app anymore. That loading will last forever (at least a few hours I tried) so I have no other choice but to force the closing of the window. When I open it again, everything is normal and I can use the app till it occurs again, probably the next day.
I want to add that every other app on my Macbook (M2, Ventura 13) is usable and working fine when Anki window is loading.

It’s very frustrating when I have to lose the card I was typing and willing to add to my collection (I’m writing very long and time-consuming cards) because I can’t sync the collection or add anymore.

Updating to the latest version didn’t help.
I looked into the troubleshooting advice and didn’t find a solution.
Maybe I’m just using the app too much (from morning to night, everyday (medical student))

I hope my english was good enough to be understood
I’ll be very thankful if anyone could help in this ! Feel free to ask any more details !

Have a very good day

Valentin

1 Like

When you looked into the Troubleshooting Checklist Troubleshooting - Anki Manual, did you try disabling your add-ons? What about Check Database and Check Media?

Do you notice this happening with any particular note type?

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