Hey, guys. I changed my password because I didn’t remember it when using my mobile Anki. After adding new cards to my desktop Anki, I received an error message saying “The Ankiuser or password is wrong; please, try again.” How can I fix things? Thanks in advance. Vitor

[image] Unable to get to log in screen on Anki 2.1 Anki Desktop go to Tools -> Preferences -> Network and press Deauthorize then go back to main screen and press sync, now you should be prompted to sign in.

Actually I had a syncing problem. Only my mobile is syncing; not the computer. What should I do?

what syncing problem? what happens when you try to sync? do you get an error? is it on AnkiMobile or AnkiDroid?

I did what you told me, but it stopped again. Everything has stopped.

Only going to ankiweb is possible to add new cards. I’ve just tried it.

it’s just not possible to understand what’s wrong if i don’t know what exactly happens. [image] vitorpezzin: Everything has stopped. anki has stopped working? you’re not able to review? syncing has stopped? your’re not able to add cards? can you please read this and then explain what exactl…

I can only add new cards now by using ankiweb, not using ankidroid for computers nor ankidroid for mobile, and when syncing, then I see the new cards I’ve added.

Morning, guys. I have synced both my Ankimobile and Ankidesktop, but I can only add new cards when using my Ankimobile. When I try to use my Ankidesktop it doesn’t add new cards, though I have already synced it. Can you help me, please? Thanks

What exactly do you mean by “doesn’t add new cards”? Edit: I’ve merged your other thread in here. If you’re being prompted to upload/download, you’ll need to upload on one device and download on the others to bring everything into sync first. https://docs.ankiweb.net/#/syncing?id=conflicts

Syncing failure due to password change

Anki Help

mmdj2 August 1, 2020, 12:43pm 2

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Syncing failure due to password change

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