The suggestion for you would be the same as for them – start with the Troubleshooting checklist (Troubleshooting - Anki Manual) and if that doesn’t resolve things, let us know what you found when you went thorugh the steps.
The suggestion for you would be the same as for them – start with the Troubleshooting checklist (Troubleshooting - Anki Manual) and if that doesn’t resolve things, let us know what you found when you went thorugh the steps.