The new installed version worked for a while, then I updated Windows 10, maybe that’s the problem, idk. Anki will launch if I hold “Shift” key or turn the Internet off. I can’t force full sync, because Anki doesn’t save this updated preference. I can’t log in via Sync option using my Anki ID and password, whatever I type in (and I type correctly, I checked multiple times, even changed my password), the app crashes. If I don’t run the program holding the “Shift” key, it crashes seconds in. I deleted my add-ons, that didn’t solve the problem.
AnkiDroid and Ankiweb work just fine.
Do you have any suggestions?
Version 23.12.1 (1a1d4d54)
Python 3.9.15 Qt 6.6.1 PyQt 6.6.1
Windows 10 64-bit
Starting Anki from a terminal may reveal a bit more information about some errors. After installing the latest Anki version and ensuring all Windows updates are installed, instead of running Anki directly, use Start → Run and type cmd.exe. When a console window appears, type
cd \program files\anki & anki-console
Presumably Anki will fail to open like before, but it may reveal something about what is causing the problem.
C:\Users\kukav>cd \program files\anki & anki-console
Anki starting...
Initial setup...
Preparing to run...
Qt debug: doh set to "" -- SystemOnly
Starting main loop...
Press any key to continue . . .
C:\Program Files\Anki>