My audio it is not working

First of all I had problems with my Ankidroid. The audios weren’t working. Now on my desktop is not working either. When I open the program I have the following message:

An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue on the add-on support site.
Debug info:
Anki 2.1.40 (cf446733) Python 3.8.6 Qt 5.14.2 PyQt 5.14.2
Platform: Windows 10
Flags: frz=True ao=True sv=1
Add-ons, last update check: 2021-04-19 17:00:51

Caught exception:
Traceback (most recent call last):
File “aqt\”, line 87, in _on_closures_pending
File “aqt\”, line 59, in
File “aqt\”, line 279, in
File “aqt\”, line 565, in _on_done
File “concurrent\”, line 432, in result
File “concurrent\”, line 388, in __get_result
File “concurrent\futures\”, line 57, in run
File “aqt\”, line 279, in
File “aqt\”, line 562, in _play
File “asyncio\”, line 44, in run
File “asyncio\”, line 616, in run_until_complete
File “aqt\”, line 589, in speakText

I have tried the instruction but it didn’t work

Please ensure your Windows is fully up to date, and you have some TTS voices installed. You could also try changing to a different TTS voice if problems persist.

Thank you for your feedback. My system is updated. I don’t know what is the TTS voice. Would you please explain a little bit about it? I highly appreciate it.

If How to download Text-to-Speech languages for Windows 10 does not help, maybe you’ll have more luck using the AwesomeTTS add-on.