My anki wont close after error

Anki Help
1

hello, I am having trouble closing my Anki, after an error page prevents it from doing so. whenever I try quitting or leaving Anki, the error pops up which also prevents me from logging out from my mac, preventing me from downloading the desktop.
the error is below

Error

An error occurred. Please use Tools > Check Database to see if that fixes the problem.

If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.

Anki 2.1.33 (3f403040) Python 3.8.0 Qt 5.14.2 PyQt 5.14.2

Platform: Mac 10.15.7

Flags: frz=True ao=False sv=1

Add-ons, last update check: 2020-12-09 20:09:48

Caught exception:

Traceback (most recent call last):

File “aqt/main.py”, line 1013, in closeEvent

File “aqt/main.py”, line 462, in unloadProfileAndExit

File “aqt/main.py”, line 439, in unloadProfile

File “aqt/main.py”, line 548, in unloadCollection

File “aqt/main.py”, line 812, in closeAllWindows

File “aqt/init.py”, line 137, in closeAll

File “aqt/browser.py”, line 723, in closeWithCallback

File “aqt/editor.py”, line 480, in saveNow

File “aqt/editor.py”, line 585, in saveTags

File “anki/notes.py”, line 68, in flush

File “anki/rsbackend_gen.py”, line 344, in update_note

File “anki/rsbackend.py”, line 265, in _run_command

anki.rsbackend.NotFoundError

2

Be patient. An add-on is doing something in the background. Let it finish whatever it’s doing, and then try Quit (or closing Anki’s window) again.

3

Did you try the suggested Tools > Check Database menu item?

I recommend updating to the latest version and seeing if that fixes the problem.

Please see When problems occur - Frequently Asked Questions

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