My anki drive car is not working because of low battery life?

So the anki drive says player or vehicle lost connection as a message, and the app says vehicle low battery after only 30 seconds after charging for 15 minutes. I tried restarting the car and app many different times and kept trying to make the cars run for an hour but after clicking “line up cars” in the campaign, it will only go half way around the track before stopping and saying “vehicle or player has lost connection” and the speaker says car battery low. How do I fix this and do I need to contact amazon for new cars or product?

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