This is excellent news! I 100% support this decision. We use Discourse at work for technical support of microbiome data science software and related topics like statistics and computer science and we love it! It’s miles ahead of any other platform I’ve used. https://forum.artofmemory.com/ also uses Discourse which is a great success story. Cheers!
This is far better! Love the upgrade My only small complaint would be that I had to create a new account. Would you be merging that with the ankiweb accounts prior to official use?
I believe it’s technically possible, but AnkiWeb currently has no concept of a username/nickname, and users who sign up with an AnkiWeb account wouldn’t be able to post issues here if they couldn’t access their account.
Great idea to have new forums! I’m a avid visitor of the unofficial Reddit but would love to see how a centralized source develops.
Great! For me, the tenderapp forum was more of a support forum, while r/Anki was more of a discussion forum. Perhaps this distribution will change.
As I am not familiar with Discord, I wonder what said
I really wish that I won’t automatically get an email each time I put a new topic on the forum, as generally, they don’t teach me anything more
From the last time I accessed this website, the theme changed with a lot of extra spacing.
All this new spacing on this new theme is disturbing because is significantly reducing my vertical screen sight. The old theme was quite more comfortable/adjusted.
Nice! Discourse is definitely a major step forward in terms of message board features.
My only concern would be that it feels a lot more tech-y and involved compared to tenderapp (e.g. the account requirement or the category system which is pretty unconventional if you’re used to subforums). So while I think Discourse is a great choice for development-related talk and more in-depth discussions among power users, I think it could turn out to be a step back for user support - at least in its current state.
You make a fair point about TenderApp’s lower barrier of entry. My concern is that TenderApp seems to be fairly unpopular among the group of users who are able to answer questions, and this ends up discouraging people from contributing. I am hoping that by providing a place that people enjoy being on more than TenderApp, it will encourage more community participation. Evandro and Guillem have been helping out with answering questions lately, and it is much appreciated, as the support side of things chews up a lot of my time these days.
That’s a good point for sure. I can definitely see how Discourse could encourage more eager participation, and I absolutely understand how much of a time-sink providing support for all of these platforms must be. I just fear that Discourse might end up being another enclave of power users and that less tech-savvy users will end up feeling stranded, taking to Reddit, Discord, and other channels for help instead (which they already do, but not so much for AnkiMobile for instance).
This is not a bad thing per se, as these places can provide community support in some form, but the long-term effect might be that discussions on Anki will be even more spread out and that it might become difficult for you and community contributors keep track of important bug reports etc.
Also, even Reddit & Discord aren’t the most user-friendly platforms either, so I fear that some users might just be left behind completely.
With that in mind, I actually think that Evandro’s suggestion to add OAuth support would already go a long way in lowering the barrier of entry: Add new logins providers
In a similar vein, if AnkiWeb logins could be linked to Discourse in the future (as suggested by @AnKingMed), that would be another way to lower the barrier.
Other than lowering the barrier of entry, I feel like we’d also have to find solutions to the following two issues:
- Finding a way to somehow hook up a knowledge base to Discourse like tenderapp had. I’m not sure if tender provides you with any metrics on this, but I would assume that quite a few support requests could simply be resolved / bounced off by the suggestions tender would provide on existing topics / knowledge base articles.
- Providing a clear-cut way for users to file private bug reports. One of the features I liked about tender was that it was fairly straightforward for users to mark a report as private, which could be important in cases where they might have to share debug info that they don’t want to put out there to the general public. I suppose that Discourse’s messaging feature could serve a similar purpose, but it definitely feels a lot less discoverable than tender’s solution.
Discourse seens to do this already:
The “knowledge base” was migrated to a FAQ (https://faqs.ankiweb.net/) but sadly that FAQ will not be used to suggest solution topics when the user is creating a new post here on discurse.
A plugin for Discourse could be written, (if it already does not exist) and add a ratio button to the topic creation page allowing the user to create a private topic (i.e., a message to https://forums.ankiweb.net/new-message?groupname=moderators) or a public topic as it does by default.
Just remembering that Discourse is open-source (https://github.com/discourse/discourse), so we could easily fork its code and do the required changes, if a plugin could not be created.
The help page covers private message: https://faqs.ankiweb.net/#private-questions
I found TenderApp’s suggestions were a bit hit and miss in recent years - as the number of registered FAQs grew, it seemed to pick the wrong ones more frequently. As Evandro’s pointed out, Discourse will provide that blue popup with similar topics, and when we reply to a post pointing a user to a FAQ page, those replies will be visible when a user clicks on a similar topic - leading to something not so different to what we had before.
Discourse is open source, but I’d prefer to stick to the standard functionality for now, as any customisations made need to be maintained going forward.
Ah, that’s neat about Discourse’s suggestions. Yeah, I could see that being a viable replacement for the old functionality, especially as the number of discussions and relevant hits grows.
I use the app Fig to browse all my favourite discourse forums. However, I couldn’t find Anki or Ankiweb forums by searching for it there. Could you please add it?
No experience with that app I’m afraid - perhaps its developers could give you some advice on what is required?
Figured. They have a discorse forum themselves where we can request for adding forums to their app/directory. I’ve put a request: https://forums.fighq.io/t/thread-for-requesting-to-add-communities-to-the-discovery-tab/111/2
Happy to report this forum is now available on Fig. Looking forward to interacting with the community here.
Hi, I really welcome this move. I’m particularly pleased by the fact that these pages are now indexed by search engines. I think more people were moving to r/Anki becouse that was indexed and it was easier to find stuff there than in Tenderapp.
This website seems clean and fast! Love it!
I’ll direct any of our members here in the future.