Hello,
I lost all my cards because I didn’t use the account for some time. I got emails in October 2025 that all cards would be deleted - didn’t check them. Anything I can do now?
The data was removed from your AnkiWeb account in Nov 2025. We delete the data from accounts in our system that aren’t being used for syncing or studying, so AnkiWeb isn’t suitable for long-term storage of your inactive collection – AnkiWeb account removal - Anki FAQs.
However that policy only affects the data on our servers. If you still have a local copy of your collection on any of the devices where you used Anki (or AnkiMobile or AnkiDroid), you can upload your collection to AnkiWeb and resume syncing. That’s the best way to get back the most updated version of your collection.
Generally when data is removed from an account, that includes the server-side backups. However there is one that was retained in your account – from May 2025. [Just like a local automatic backup, that does not include any media attached to your collection.] I expect that version of your collection is older than whatever you have on your device(s), but if you want me to restore it to your AnkiWeb account, please confirm.
Yes. Please restore it. Thanks a lot!
Okay, I’ve restored that to your account. Be sure you choose download on your next sync.