Looking for version without the new Qt problems

Anki Help
1

Hello and thanks for this software, it is really an essential tool.
I have tried to update my version on windows, and the new version, having worked for about 2 days, now crashes relentlessly.
I have tried:
23.12.1, 23.10.1, 2.1.66, 2.1.61, version qt6, qt5
Only version 2.1.36 seems to work.
Now it cannot read the backup I had done previously because it is too old.

Can someone tell me the earliest version that changed the backup system, so I can try it and recover my learning state?
Thank you so much, xgiannak

2

You shouldn’t be getting relentless crashes in any of those versions. What version did you upgrade from? Have you tried everything on the Troubleshooting checklist? Troubleshooting - Anki Manual

1 Like
3
  1. restart Anki : Anki has been restarted multiple times, also uninstalled, cleaned and reinstalled
  2. add-ons : there is no add-ons
  3. Anki version : 23.12.1 windows qt6 (but see list above)
  4. check database : it is empty
  5. restart pc : just restarted after uninstalling
  6. change video driver : tried Direct3D, OpenGL, Software. Vulkan no because it crashes at start.
  7. reset window sizes : done
    Other questions: upgrade from 2.1.54
    Here is the error in event log:
    Faulting application name: anki.exe, version: 0.0.0.0, time stamp: 0x658d3852
    Faulting module name: Qt6WebEngineCore.dll, version: 6.6.1.0, time stamp: 0x655bd4f6
    Exception code: 0xc0000005
    Fault offset: 0x0000000000290a83
    Faulting process id: 0x0x2C04
    Faulting application start time: 0x0x1DA58E438CAE031
    Faulting application path: c:\users\xgiannak\appdata\local\programs\anki\anki.exe
    Faulting module path: C:\Users\xgiannak\AppData\Local\Programs\Anki\lib\PyQt6\Qt6\bin\Qt6WebEngineCore.dll
    Report Id: bed3868e-1bf6-4499-a2f7-91a94a5de1c1
    Faulting package full name:
    Faulting package-relative application ID:

Thanks so much for your interest. xgiannak

4

Thank you for those additional details. That helps focus the issue.

  • What version of Windows are you using?
  • That event log specifically refs Qt6, so I was going to suggest Qt5 – but it sounds like you already tried that. What was the log message with Qt5?
5

Thank you again, I am using Windows 11 Enterprise Version 23H2 (os build 22631.3007).
About the log message with Qt5, give me one day to uninstall, reinstall and try.
Best regards, xgiannak

6

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