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Anki Help
1

Anki 2.1.66 (70506aeb) Python 3.9.15 Qt 6.5.2 PyQt 6.5.2
Platform: Windows-10-10.0.22631
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2024-11-02 08:27:15
Các tiện ích bổ sung có thể liên quan: ⁨Quizlet to Anki 21 Importer with audio support⁩

Caught exception:
Traceback (most recent call last):
File “urllib.request”, line 1346, in do_open
File “http.client”, line 1285, in request
File “http.client”, line 1331, in _send_request
File “http.client”, line 1280, in endheaders
File “http.client”, line 1040, in _send_output
File “http.client”, line 980, in send
File “http.client”, line 1454, in connect
File “ssl”, line 501, in wrap_socket
File “ssl”, line 1041, in _create
File “ssl”, line 1310, in do_handshake
ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File “C:\Users\pc\AppData\Roaming\Anki2\addons21\1362209126_init_.py”, line 385, in onCode
self.createDeck(deck)
File “C:\Users\pc\AppData\Roaming\Anki2\addons21\1362209126_init_.py”, line 450, in createDeck
file_name = self.fileDownloader(item[“imageUrl”], fallback=True)
File “C:\Users\pc\AppData\Roaming\Anki2\addons21\1362209126_init_.py”, line 487, in fileDownloader
return download_media(url, file_name, request_headers)
File “C:\Users\pc\AppData\Roaming\Anki2\addons21\1362209126_init_.py”, line 502, in download_media
r = urllib2.urlopen(urllib2.Request(url, headers=headers))
File “urllib.request”, line 214, in urlopen
File “urllib.request”, line 517, in open
File “urllib.request”, line 534, in _open
File “urllib.request”, line 494, in _call_chain
File “urllib.request”, line 1389, in https_open
File “urllib.request”, line 1349, in do_open
urllib.error.URLError: <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)>

2

It sounds like that add-on is giving you the error. Have you looked at the help linked on the add-on page? Have you tried to contact the developer directly? Those are probably the best things you can do to get help with this.

3

I don’t know who to contact directly to help. Please show me the instructions with pictures. Thank you

4

From the addon page there is a button to ‘contact author’:

https://ankiweb.net/shared/info/1362209126

5

Please follow the steps on Troubleshooting - Anki Manual