I updated my anki and when I opened the app this is what I saw. I'd really appreciate any help

Anki Desktop
1

Error
An error occurred. Please use Tools > Check Database to see if that fixes the problem.
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.
Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 6.3.1 PyQt 6.3.1
Platform: Windows 10
Flags: frz=True ao=False sv=2
Add-ons, last update check: 2023-09-18 18:28:41

Caught exception:
Traceback (most recent call last):
File “aqt.main”, line 350, in onOpenProfile
File “aqt.main”, line 450, in loadProfile
File “aqt.main”, line 525, in setup_sound
File “aqt.sound”, line 867, in setup_audio
File “aqt.tts”, line 31, in
File “asyncio”, line 43, in
File “asyncio.windows_events”, line 3, in
ImportError: DLL load failed while importing _overlapped: The specified module could not be found.

2

Looks like it’s caused by missing files in your installation folder. Please try fully deleting the older version before re-installing.

3

Have you installed all the Windows updates from Microsoft? What edition is listed? Which version of Windows operating system am I running? - Microsoft Support

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