I updated my anki and when I opened the app this is what I saw. I'd really appreciate any help

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Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 6.3.1 PyQt 6.3.1
Platform: Windows 10
Flags: frz=True ao=False sv=2
Add-ons, last update check: 2023-09-18 18:28:41

Caught exception:
Traceback (most recent call last):
File “aqt.main”, line 350, in onOpenProfile
File “aqt.main”, line 450, in loadProfile
File “aqt.main”, line 525, in setup_sound
File “aqt.sound”, line 867, in setup_audio
File “aqt.tts”, line 31, in
File “asyncio”, line 43, in
File “asyncio.windows_events”, line 3, in
ImportError: DLL load failed while importing _overlapped: The specified module could not be found.

Looks like it’s caused by missing files in your installation folder. Please try fully deleting the older version before re-installing.

Have you installed all the Windows updates from Microsoft? What edition is listed? Which version of Windows operating system am I running? - Microsoft Support

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