I can't listen to any audio

Hi
I have purchased Anki on my ipad today, i was using it normally on my pc until last week, i create a new deck and even though i’ve added the sound but when i play, it doesn’t have any sound, even i tried to record my voice in ipad, it is also the same issue, please fix this, if you can’t, can i receive the fund return?

The previous deck is normally with sound, i can hear normally but now whenever i create any new decks, it doesn’t show or hear any sound, what is wrong with this? i have tried to create new deck and delete it and etc… but it still has the same result

It sounds like you got the issue sorted with your existing deck.

As far as your new deck – how are you adding sound to the notes? The won’t automatically produce sound when you create them.

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Hi, thanks, it is working now because i have reset the cards deck

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