I cant install anki

every time i try and download the latest version this message pops up.

someone please help :folded_hands:

Please run cmd.exe and type

echo %TMP%

echo %TEMP%

What does it show?

Copy the text exactly has he gave it to you. You’re missing the space.

1 Like

I’ll let @dae respond when he’s available, because I’m not sure what his idea was.

To me it seems like there is a mis-match between your usernames RadiumPCs and TEHSEE~1. Which one are you logged in with now? Is one an administrator account and the other not? Can you try logging in with the other one?

i went into my control panel to check all active users and theres only mine, no other account. i am listed as the administrator.

Apologies for the delay here. Your system has a temporary folder location that does not appear to be correct. Open cmd.exe and type:

echo %LOCALAPPDATA%\Temp

That will print some text. Adjusting TEMP and TMP to that value and restarting your computer may resolve the issue.

https://www.computerhope.com/issues/ch000549.htm

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