I cant change my email address

Just now I logged into ankiweb, it prompts me to re-verify my email or change the email address, the current email address is no longer in use, but this button “No,my address has changed” is not responding after I click it, what should I do?




The latest Firefox Edge Safari I have tried, the button is not working neither.

Somebody please help me :melting_face:
It’s hard to be on the other side of the earth from US, we get up when you’re ready for bed and no one replies to me now :frowning:

TBH I think most (if not all) of Anki’s dev / contributors / forum regular users do not live in the US. I would say they are mostly located either in Europe or in Asia (and, of course, the main Anki’s dev is in Australia) :stuck_out_tongue:.

If no one is answering, it’s simply because no one has an answer: your issue is an unusual one, so it takes some thinking before coming up with ideas. However, this doesn’t mean you’re alone: most of the issues raised on this forum are solved in a few days.

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I’ll get that fixed in the next few days. In the mean time, you can just click on Account at the top of that page to change your email address.

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