Dear Anki Users,
I have issue with HyperTTS on Anki. I believe it was working before on older anki version so not sure if this is relevant to my computer or something people also encountering with newer Anki version.
Whenever I choose any to add Realtime audio for TTS, the note cannot be revealed and error dialogue box shows up that as follows:
“Anki encountered a problem. Please follow the troubleshooting steps.
The problem may be caused by an add-on”
It seems anki is not finding the audio file but not sure why as I’ve downloaded the addon and activated it using my email address. Also previewing sound on the addon add audio dialogue box generates the audio
Any help how to get this TTS working (whether this addon or any other) is greatly appreciated ..
If I delete the tts tag, the anki works fine. the tag added by the addon above is as follows:
```
{{tts en_GB hypertts_preset=Front_realtime_3 voices=HyperTTS:Text}}
```
Below is the debug info:
Any help or directing in right direction is greatly appreciated. Looking forward to hearing from you.
```
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631
Traceback (most recent call last):
File “aqt.progress”, line 121, in handler
File “aqt.clayout”, line 581, in _renderPreview
File “aqt.sound”, line 152, in play_tags
File “aqt.sound”, line 211, in _play_next_if_idle
File “aqt.sound”, line 214, in _play
File “aqt.sound”, line 225, in _best_player_for_tag
File “aqt.tts”, line 120, in rank_for_tag
File “aqt.tts”, line 85, in voice_for_tag
File “aqt.tts”, line 81, in voices
File “aqt.tts”, line 580, in get_available_voices
File “aqt.tts”, line 585, in _get_available_voices
File “anki._backend_generated”, line 1430, in all_tts_voices
File “anki._backend”, line 172, in _run_command
anki.errors.BackendError: WindowsError { details: Other, source: Error { code: HRESULT(0x80070002), message: “The system cannot find the file specified.” } }
Error in sys.excepthook:
Traceback (most recent call last):
Original exception was:
Traceback (most recent call last):
===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
AnkiHub [‘1322529746’, 2025-09-17T14:29, ‘None’, ‘’]
Create Filtered Deck from the Browser [‘861263371’, 2017-08-29T19:57, ‘None’, ‘’]
Edit Field During Review Cloze [‘385888438’, 2024-01-03T07:19, ‘6.18’, mod]
HyperTTS - Add speech to your flashcards [‘111623432’, 2025-09-07T00:27, ‘None’, mod]
Localize Media [‘1293255374’, 2023-10-19T04:14, ‘None’, ‘’]
Review Heatmap [‘1771074083’, 2022-06-30T02:43, ‘None’, ‘’]
===IDs of active AnkiWeb add-ons===
111623432 1293255374 1322529746 1771074083 385888438 861263371
===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
Advanced Review Bottom Bar [‘1136455830’, 2024-02-04T18:38, ‘None’, ‘’]
Open linked pdf docx epub audiovideo etc in external Program win linux [‘879473266’, 2024-04-09T22:56, ‘None’, mod]
```