ERROR when click 'check media'

Hi all,

I’m getting the below error when I click check media. Never experienced this before. I did check database but I’m still getting the error. I also tried check media with addons disabled using shift but that didnt work too. Could someone help me please?

# Error

An error occurred. Please use Tools > Check Database to see if that fixes the problem.

If problems persist, please report the problem on our [support site]( Please copy and paste the information below into your report.

Anki 2.1.22 (0ecc189a) Python 3.8.0 Qt 5.14.1 PyQt 5.14.1

Platform: Windows 10

Flags: frz=True ao=False sv=2

Add-ons, last update check: 2022-07-09 10:40:03

Caught exception:

Traceback (most recent call last):

File "aqt\", line 65, in _on_closures_pending

File "aqt\", line 53, in <lambda>

File "aqt\", line 70, in _on_finished

File "concurrent\futures\", line 432, in result

File "concurrent\futures\", line 388, in __get_result

File "concurrent\futures\", line 57, in run

File "aqt\", line 58, in _check

File "lib\site-packages\anki\", line 175, in check

File "lib\site-packages\anki\", line 322, in check_media

File "lib\site-packages\anki\", line 212, in _run_command

anki.rsbackend.IOError: IOError { info: "file disappeared" }

I reckon you’re stuck on 2.1.22 because your workflow depends on an add-on that isn’t getting updates? Otherwise I’d recommend installing the latest Anki version (2.1.54).


Thank you, yes that sounds like the problem!