Desktop and Anki mobile not synching decks

Hello. I’ve been using anki 3 years and never had this problem. I’ve always used downloaded shared decks from my medical school. The most recent deck I downloaded duplicated with an extra deck with a + and 0 cards in it on both. I deleted all of these ‘empty’ decks on desktop and synched. On mobile, only the empty cards are there now and when I tried to import the deck again the problem persisted. I don’t know what to do?

Spent 40 minutes synching again and nothing changed

  • Is this an APKG import or a text/CSV import?
  • Where are you looking to see that there are 0 cards created after you import?
  • The duplicating the deck name and adding a “+” happens when you already have a deck with that name, and Anki isn’t permitted to merge them. What are you choosing in your import options?