Deletion of decks due to inactivity

Anki Help
1

Hi,

My account got deleted at the start of this month due to inactivity and I wanted to know if I could get it restored. I do not have any local copies of all my decks.

2

Generally when data is removed from an inactive account, that includes the server-side backups. However there is one that was retained in your account – from February 2026. [Just like a local automatic backup, that does not include any media attached to your collection.] If you want me to restore that version to your AnkiWeb account, please confirm.

Other things you can do right now –

  • Make sure the email address you’re using for your AnkiWeb account is one that you have permanent access to. If you lose touch with that email, you won’t get important emails from us – like notification that your data is pending deletion. And if you can’t re-verify your email address annually, you might not be able to access AnkiWeb at all.

  • If you know you’re going to take a long break from studying, you can use any of the apps to create your own COLPKG backup of your collection and store that in a separate place (e.g., another device, a cloud storage account).

3

Hi Danika,
Thank you for the quick response. I would like to confirm restoring the backup to my account.

4

I have restored that to your account.

Your data will be subject to deletion in another 6 months if you aren’t actively using your account. Installing the app on some device and exporting your collection for safekeeping is probably your best path forward here.