"Browse" Button Crashes Anki

Anki Help
1

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I downloaded the updated version of anki this morning, and since then I have been unable to view my library using the browse button. It opens to a blank white screen and crashes the app. I have tried restarting the pc multiple times, reinstalling the older version, and pressing check database. I do not have any add-ons.

The information from the error message stated:

Anki 2.1.54 (b6a7760c) Python 3.9.7 QT 3.9.7 PyQt 6.3.1
Platform: Windows 10
Flags: frz=True ao= False sv=2
Add-ons, last update check: 2023-01-31 14:31:28

Unknown error

Thanks!

2

Does this error occur in the latest version? 2.1.54 is seven months old.

3

Yes. It started when I downloaded the new version (2.1.57), so I went back to the old version assuming that was the problem. Since going back to 2.1.54 though, I haven’t been able to resolve the problem.

4

I have the same issue, what fixed it was just staying on fullscreen and not opening browse unless im in full screen. Im on Mac.

5

The “unknown error” message shouldn’t occur with 2.1.57. If you update again, are you able to reproduce the issue? If so, could you provide the error report from 2.1.57?

6

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I get this error

7

Your issue appears to be unrelated to the one the original poster was reporting. I asked you on your other thread if the Qt5 version worked better - please follow up there.

8

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