Anki Forums

Black desktop, reinstall doesn't help

Hi
I’ve got this problem:

Reinstalling Anki didn’t solve the problem.
What should I do?

I’m just a user.

your windows looks quite old. Maybe try one of the alternate versions? https://apps.ankiweb.net/

since only certain webviews are affected maybe there’s something useful at https://changes.ankiweb.net/#/known-issues?id=hardware-acceleration-and-startup-issues-on-windowslinux

If it still doesn’t work. Report more about your system (which os, which anki version) and if you’ve done all steps from in general that’s useful: https://faqs.ankiweb.net/when-problems-occur.html

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