Anki para desktop dando erro

"I downloaded the latest version of Anki for Windows, and when I tried to install an extension, an error occurred. I closed and reopened the application, but now a screen keeps appearing saying, ‘Anki has encountered a problem, extensions possibly involved: Anki Zoom.’ Indeed, this was the extension I downloaded. However, this error keeps flashing, and I can’t interact with Anki to resolve the issue. I have uninstalled and reinstalled several times, tried different versions, restarted the computer, and attempted various solutions, but nothing has worked

Hold the Shift key down when you start Anki. Then go to Tools / Add-ons and click on the Zoom add-on and click on “Toggle Enabled” to disable it.

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