Anki doesn't show pictures and enumerations on the backside of my cards in the desktop app, but it does in the online version

[JJ24]

Hi,
I do have a problem using Anki. When using the online version the card design looks completely fine. But when I query myself with the Anki desktop app, it doesn’t show the format of the backside correctly.
Meaning the font ist different than the one from the front and it doesn’t show enumerations and pictures on the backside
Does someone maybe have a solution to this?

[Danika_Dakika]

It sounds like an issue with your card templates, or with how the data is formatted in the field of those cards. Since it’s showing you different things on different devices, it sounds like a few pieces might be interacting.

• Is AnkiWeb where you are looking at the card “online” and it is appearing correctly?
• What version of the desktop app are you using? (paste the entire result you get when you click Help > About > Copy debug info)

You should post – as text in a preformatted/code-block, please –

1. The text of your card templates – Front, Back, and Styling
2. The HTML view of one of the fields for a note that is displaying incorrectly. You can get to that view by clicking the <> just above the field in the Note Editor/Browse window.

[dae]

Please also try the steps in Troubleshooting - Anki Manual, including graphics drivers.

[JJ24]

Yes AnkiWeb was what I meant by online and yes there it is appearing correctly.
I use the following version of the desktop app:
Anki 24.06.3 (d678e393)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-12.7.4-x86_64-i386-64bit

HTML view of the front page (first my written text, than the HTML version):
Was sind Merkmale von Epithelien ?
Was sind Merkmale von Epithelien?

backside

• hohe Regenerationsfähigkeit
• Verschlusskontakte
• Polarisierung

• hohe Regenerationsfähigkeit
• Verschlusskontakte
• Polarisierung

This is how it looks like when querying.

[JJ24]

I did try those steps including changing the graphics drivers, without any change

[Danika_Dakika]

You didn’t post your templates or your full debug information. But now that I’ve seen what you’re talking about, I’m just going to predict what’s in your templates instead!

My money is on – you’re using a type-answer field for the back of your card, but without a type-answer field on the front. That means the formatting and pictures are stripped out on the back, but there’s no type-answer box shown, or comparison done. That also accounts for why it’s fine on AnkiWeb, since type-answer fields aren’t compatible with the site.

You need to update your templates to remove the type: from your field replacements. This change will apply to every note using this note type – but since the template isn’t built to use the feature correctly, it’s not working on any of the other notes, and you probably won’t miss it. Depending on how you got here, you also might want to rename this note type to reflect what it actually is.

If it is not this – then go back to:

@Danika_Dakika

You should post – as text in a preformatted/code-block, please –

1. The text of your card templates – Front, Back, and Styling

[JJ24]

@Danika_Dakika

My money is on – you’re using a type-answer field for the back of your card, but without a type-answer field on the front. That means the formatting and pictures are stripped out on the back, but there’s no type-answer box shown, or comparison done. That also accounts for why it’s fine on AnkiWeb, since type-answer fields aren’t compatible with the site.

You need to update your templates to remove the type: from your field replacements. This change will apply to every note using this note type – but since the template isn’t built to use the feature correctly, it’s not working on any of the other notes, and you probably won’t miss it. Depending on how you got here, you also might want to rename this note type to reflect what it actually is.

You were right, the note type has been the problem. Thank you very much for helping this fast.