Do you mean this?
This is one of the Anki knockoff AnkiApp. So I’m afraid that you have bought the wrong version.
And below is the correct icon.
I’m not using iPhone or Mac so I’m not sure if it’ll work, but it’s suggested to ask for refund if it’s possible.
The knockoff issue seems to be serious since I’ve seen many people confused about them these days. So I’m wandering if they can have a more effective way to avoid this tragedy happens.
A suggestion: Maybe we could pin an basic instruction in the forum with an eye-catching title, asking users to read it. Then we can put some answers to some important questions in it.
I think that it’s helpful for those who are searching for relevant questions in the forum when they are considering whether to pay.