Hi, I need help urgently. A large number of media files from my Anki collection appear to have been deleted locally, and I believe the deletion has already synced to AnkiWeb. What happened: My cards/decks/notes are still present. The affected cards still contain audio references like [sound:3d16…

Yes, it may be possible to restore them on the server side, but there are a few better options to investigate first. [image] ErLouwer: But the actual files are no longer present in my local collection.media folder. Have you looked in your media.trash folder, in that same profile folder in A…

Thanks for the response. Yeah, I already tried to look through the media.trash folder and also in my OS recycle bin. I actually already did Option A and B beforehand (exported and imported the files of my other devices like you recommended) but I was unfortunately not able to retrieve all data and s…

Okay, thanks for trying those things. I can start the process shortly to restore the recently deleted media – starting with the past day. It’s a lot of files, so I can only tell you it is more than 10K right now. Please confirm: (1) that the email address you used to post here is the same one att…

Is it possible that you’ve used a custom startup folder and the setting got defaulted for some reason, meaning that your previous profile folder still remains somewhere else?

Thanks, I confirm: (1) the email address (a.sc*********5@gmail.com) is the correct one (2) Yes, I want you to proceed. Btw, how long do you think this will take?

There were no traces of the files anywhere else (First thing I did was search my entire PC for the missing file via a specialized software), and this happened at 11pm long after having first opened Anki and booted up my PC.

[image] ErLouwer: how long do you think this will take? I am starting the restore now. I don’t know how many files it is, so expect an hour or so. I’ll let you know when it is complete.

It restored 73631 files. (Now that the 1st day is clear, I checked again, and there are no other deleted media files.) These files will start downloading on your next sync, but it’s about 5.5 GB, so it may take a few tries to download everything. When the media sync is complete and everything you …

Thanks. I tried to re-sync but now my Anki is consistently throwing errors. [grafik] I waited a 30 minutes and tried again but the error persisted. I also cannot view my decks in ankiweb.net/decks since it seems to timeout: [grafik]

Seems to be a general issue atm: [image] Can't sync Connection timed out. Please try again. I Syncing & AnkiWeb Please help, I am unable to sync from PC to Ankiweb. On Android everything looks fine but on PC I get Connection timed out. Please try again. If y…

Thousands of media files got accidentally deleted and synced to AnkiWeb

Anki Help

blue June 27, 2026, 7:22pm 11

Seems to be a general issue atm:

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Thousands of media files got accidentally deleted and synced to AnkiWeb

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