Reporting an Error

Anki Help
1

I saw this as I was trying to access a Mandarin Deck

Error
An error occurred. Please use Tools > Check Database to see if that fixes the problem.
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.
Anki 2.1.9 (ae67c976) Python 3.6.7 Qt 5.12.1 PyQt 5.11.3
Platform: Mac 10.16
Flags: frz=True ao=False sv=1

Caught exception:
File “aqt/webview.py”, line 67, in javaScriptConsoleMessage
<class ‘UnicodeEncodeError’>: ‘ascii’ codec can’t encode characters in position 21-22: ordinal not in range(128)

2

2 posts were merged into an existing topic: Error when using Chinese Anki Deck with Audio and Add-on built-in