Recent Crashes when using browse

Partial report is below, but Anki has crashed 3x in a row when on the browse screen. Im currently using an m3 MacBook Pro: 11, 14 core with 18 gb ram). Using Sonoma 14.4.

Process: anki [30825]
Path: /Applications/Anki.app/Contents/MacOS/anki
Identifier: net.ankiweb.dtop
Version: 24.06.3 (???)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-08-07 09:50:05.8873 -0400
OS Version: macOS 14.4 (23E214)
Report Version: 12
Anonymous UUID: 6A0EAE25-B732-70D1-8754-184B68CF0892

Sleep/Wake UUID: 5F449BF9-B0F3-4B51-8144-FE82126C2712

Time Awake Since Boot: 49000 seconds
Time Since Wake: 1148 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [30825]

VM Region Info: 0 is not in any region. Bytes before following region: 4369088512
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
__TEXT 1046b0000-109104000 [ 74.3M] r-x/r-x SM=COW /Applications/Anki.app/Contents/MacOS/anki

Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 QtWidgets 0x118073700 QWidget::hide() + 0
1 QtWidgets 0x11819d144 0x118020000 + 1560900
2 QtWidgets 0x11819cc20 0x118020000 + 1559584
3 QtWidgets 0x118057410 QLayoutPrivate::doResize() + 224
4 QtWidgets 0x118057a58 QLayout::activate() + 1224
5 QtWidgets 0x11802ae9c QApplicationPrivate::notify_helper(QObject*, QEvent*) + 228
6 QtWidgets 0x11802c84c QApplication::notify(QObject*, QEvent*) + 3368
7 QtWidgets.abi3.so 0x118d43224 sipQApplication::notify(QObject*, QEvent*) + 248
8 QtCore 0x10e408488 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 292
9 QtCore 0x10e409710 QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 1448
10 libqcocoa.dylib 0x118a85304 0x118a70000 + 86788
11 libqcocoa.dylib 0x118a863c8 0x118a70000 + 91080
12 CoreFoundation 0x19761deb0 CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 28
13 CoreFoundation 0x19761de44 __CFRunLoopDoSource0 + 176
14 CoreFoundation 0x19761dbb4 __CFRunLoopDoSources0 + 244
15 CoreFoundation 0x19761c7a0 __CFRunLoopRun + 828
16 CoreFoundation 0x19761be0c CFRunLoopRunSpecific + 608
17 HIToolbox 0x1a1db7000 RunCurrentEventLoopInMode + 292
18 HIToolbox 0x1a1db6e3c ReceiveNextEventCommon + 648
19 HIToolbox 0x1a1db6b94 _BlockUntilNextEventMatchingListInModeWithFilter + 76
20 AppKit 0x19ae74970 _DPSNextEvent + 660
21 AppKit 0x19b666dec -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700
22 AppKit 0x19ae67cb8 -[NSApplication run] + 476
23 libqcocoa.dylib 0x118a83f50 0x118a70000 + 81744
24 QtCore 0x10e412174 QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 540
25 QtCore 0x10e408b14 QCoreApplication::exec() + 112
26 QtWidgets.abi3.so 0x118e4c39c meth_QApplication_exec(_object*, _object*) + 96
27 anki 0x104980f6c cfunction_call + 104
28 anki 0x10493adc8 _PyObject_MakeTpCall + 136
29 anki 0x104a3d0a8 _PyEval_EvalFrameDefault + 23616
30 anki 0x10493c054 _PyFunction_Vectorcall + 720
31 anki 0x104a3b380 _PyEval_EvalFrameDefault + 16152
32 anki 0x10493be74 _PyFunction_Vectorcall + 240
33 anki 0x104a3c214 _PyEval_EvalFrameDefault + 19884
34 anki 0x104a406bc _PyEval_EvalCode + 488
35 anki 0x104a37364 PyEval_EvalCode + 80
36 anki 0x104a8af80 run_mod + 152
37 anki 0x104a8a4dc PyRun_StringFlags + 152
38 anki 0x104a8a400 PyRun_SimpleStringFlags + 64
39 anki 0x1048c98b8 Py_RunMain + 316
40 anki 0x1046b8b5c anki::main::hee7c4b6155116ddb + 16844
41 anki 0x1046b400c std::sys_common::backtrace::__rust_begin_short_backtrace::h6edcccf333795c13 + 12
42 anki 0x1046b43fc std::rt::lang_start::he364497118ca282e + 1000
43 anki 0x1046ba4a4 main + 12
44 dyld 0x1971b60e0 start + 2360

Thread 1:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x197509358 __select + 8
1 CoreFoundation 0x19764730c __CFSocketManager + 640
2 libsystem_pthread.dylib 0x19753ef94 _pthread_start + 136
3 libsystem_pthread.dylib 0x197539d34 thread_start + 8

The best place to start in figuring out an unexplained crash is to work thorough the Troubleshooting Checklist – Troubleshooting - Anki Manual.

1 Like

I missed the reset windows size which fixed the issue. It started happening after I changed my MacBooks resolution so I wonder if that causes an issue for Anki at the moment. Thanks

2 Likes

Thanks for letting us know what cured it! That will be helpful to users in the future.

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