Hi,
I’m having an issue with AnkiDroid where the message “Media is being synced in the background” appears almost all the time and never seems to fully go away.
I’ve already searched the forum for this issue, but I haven’t found any clear solution.
What’s strange is that this happens across multiple Android devices and with different AnkiWeb accounts. I’ve even tested with completely new accounts, with no decks and no media files at all, and the behavior is exactly the same.
Here’s what I’ve already tried:
Clearing app data
Reinstalling AnkiDroid
Using new AnkiWeb accounts
Testing on different devices
Removing decks that had media
The result is always the same.
It doesn’t seem to affect normal usage (I can study and everything works fine), but the message keeps appearing or coming back shortly after.
My questions are:
Is this normal behavior in AnkiDroid (media sync always running in the background)?
Is there any way to check if something is actually being synced or if it’s stuck?
Is there any definitive fix, or is this something that should just be ignored?
No, it’s not normal for media sync to never finish. If you have a lot of media that you’re syncing for the first time, that can take time/several attempts. But otherwise, it should conclude pretty soon after the collection sync.
Can you clarify where this message is being shown persistently? Is this the pop-up/toast message at the bottom of the screen? Or is this the notification outside of AnkiDroid – with the rest of your devices notifications?
I think it will be important to know the specs of those installs.
For each device, go to Settings > About > Copy debug info, and paste that whole thing here.