(mac-intel) Options-screen doesn't work on version 24.06.2 Qt5

[Stahlfisch]

Hey there,

I wanted to update to the new version of Anki today, but unfortunately the options-screen doesn’t work anymore. The only thing that is shown is an empty window (see screenshot in the attachment). It doesn’t work if I start Anki without addons either.

I’m still using a very old Imac from 2010 on the latest version of MacOS High Sierra (10.13.6).

Could one of the developers please look into this problem?

Thanks in advance!

[Danika_Dakika]

Especially since you just upgraded, for this issue you should try the Troubleshooting checklist first – Troubleshooting - Anki Manual . Start with #2 and #6 (try all options, restart after each change).

[Stahlfisch]

Thanks for the help! Unfortunately nothing on the troubleshooting checklist did the trick for my specific problem.

Today I’ve noticed another issue: When I finished learning a specific deck the screen becomes also empty, as you can see on the screenshot attached.

[Danika_Dakika]

1. Which of the graphics drivers did you try, and did you restart after you changed drivers?
2. Can you post your version information here? – Help > About > Copy debug info

[Stahlfisch]

1. I changed the driver from OpenGL to Software. These were the only two options available. And yes, I restarted Anki after changing the drivers.

2. Anki 24.06.2 (33a92379) (ao)
   Python 3.9.18 Qt 5.14.2 PyQt 5.14.1
   Platform: macOS-10.13.6-x86_64-i386-64bit

[Danika_Dakika]

Was this a fresh install, or an upgrade? It’s probably a good idea to roll back to an earlier version (or the version you were using before) until someone can take a look a this.

Can you get to the Profiles window (File > Switch Profile)? Make sure to “Downgrade and Quit” to protect your database.

[Stahlfisch]

It was an upgrade, but I reverted back to the previous version for now.

Maybe @dae can have a look at my problem at some point in the future? I’d highly appreciate that.

[megzeng]

hello!

I have the same problems with the options button. My mac is Sonoma 14.4 and I have the latest version of Anki I think which is the macOS 10. 13.4+ (Intel 24.06.2 Qt5). I tried all ways listed on troubleshooting guide and reset window size. I restarted many times and deleted all of the addons, but the options button still showing a blank window.

[dae]

Thanks for the report; a fix will be in the next update.