I can't use keys space 1 2 3 4 in anki

im using MacBook, my anki version is 24.06.02.

when I use my anki, the shortkey doesnt work, when I study the deck I have to press enter instead of space, space doesnt work either to reveal the answer. Even worse, I can not choose again, hard, good or easy with 1 2 3 4.

i also checked in preference of anki, the link to short key was still there but I can not use it.

anyone knows the problem is


  • Is this a fresh install of Anki, or did you upgrade from another version?
  • Post your full version information from Help > About > Copy debug info.
  • Have you tried the Troubleshooting Checklist – especially #2, 6, and 7? Troubleshooting - Anki Manual
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thanks for your regards.

this is my fresh install, when I see that error, I tried to install the 2.1.55 old version I used on my window laptop but it seems doesnt work since some addon I use is unavailable in 2.1.55.

here’s the copy debug info :
Anki 24.06.2 (33a92379) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-14.4.1-arm64-arm-64bit

===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
Advanced Review Bottom Bar [‘1136455830’, 2024-02-05T01:38, ‘None’, mod]
Custom Background Image and Gear Icon [‘1210908941’, 2023-04-19T08:19, ‘None’, mod]
Customize Keyboard Shortcuts [‘24411424’, 2023-11-01T16:17, ‘None’, ‘’]
Enhanced Cloze for Anki 21 [‘1990296174’, 2023-09-11T01:48, ‘None’, ‘’]
Review Heatmap [‘1771074083’, 2022-06-30T08:43, ‘None’, ‘’]

===IDs of active AnkiWeb add-ons===
1136455830 1210908941 1771074083 1990296174 24411424

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])

oh thanks for your help, I have seen my problems in another site on this forum.

Actually it was my ime fault, when I change form my mother language to us keyboard it worked normal. thanks for your attention anyway.

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