it keeps giving me fatal error message frequently and it needs to close anki and reopen it Anki 23.12.1 (1a1d4d54) (ao) Python 3.9.15 Qt 6.6.1 PyQt 6.6.1 Platform: Windows-10-10.0.19045 Traceback (most recent call last): File “aqt.webview”, line 50,
The Troubleshooting Checklist is going to be the best bet to work out what the cause might be – Troubleshooting - Anki Manual. After you try everything on that list, if it’s still happening, let us know what you found. You should also describe what you’re doing in Anki when the crash happens.
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