I mainly use Anki on my phone and regularly sync to AnkiWeb. I recently got a new phone and cleared all data from my old phone to give to my sister.
I downloaded Anki on my new phone and assumed that after synchronising all my decks would reappear, however they didn’t and I just got a default deck with zero cards.
Even more worryingly, when I signed into AnkiWeb there were also no decks, just the default. This is crushing as I have used Anki for a many years and have lost some mega custom decks.
Is there any way to get them back? I assume the Anki backups were deleted when I cleared my old phone
I’ve restored your collection from a backup - when you next sync, please choose Download. Any sounds and images you had will be missing. It appears you previously synced with a computer, so if you still have access to your computer, you may be able to recover your data from there.
Last year I was using Anki regularly and synced my decks between the desktop app and AnkiWeb. On a new PC, I tried to sign in and sync but the decks are missing from AnkiWeb.
I gather from this thread that a mod can check the account and check if there is a backup somewhere, would this be possible?
Hi @dae, I noticed my data was deleted and I wanted to ask if you could please check for a restore point. I did not receive a deletion email but believe it is because I had not confirmed my email address.
