Can't update Anki?

Anki Help
1

I just downloaded the newest version of Anki, and everytime I launch the terminal and check to update, it says:

Unable to check for Anki versions. Please check your internet connection.

Error: Failed to run (2): /Applications/Anki.app/Contents/MacOS/uv run --no-project --no-config --managed-python --with pip-system-certs,requests[socks] --python 3.13.5 /Applications/Anki.app/Contents/Resources/versions.py: error: Failed to download https://github.com/astral-sh/python-build-standalone/releases/download/20250612/cpython-3.13.5%2B20250612-aarch64-apple-darwin-install_only_stripped.tar.gz

Caused by: Request failed after 3 retries

Caused by: error sending request for url (https://github.com/astral-sh/python-build-standalone/releases/download/20250612/cpython-3.13.5%2B20250612-aarch64-apple-darwin-install_only_stripped.tar.gz)

Caused by: client error (Connect)

Caused by: dns error: failed to lookup address information: nodename nor servname provided, or not known

Caused by: failed to lookup address information: nodename nor servname provided, or not known

I have internet connection, I created an exception in my firewall for Anki, and I turned off my virus protection. Not sure what else to do - it won’t even let me launch an old version of the app. I have a Mac M2 Pro running Tahoe 26.0.1. I was running a really old version (like 24.something) of Anki prior to this update and it was getting super buggy, so I updated and this terminal launcher is all new to me.

Thanks for your help.

2

You should try deactivating your firewall.

3

Thanks! I turned off my firewall and restarted my computer, still no help. I’ll see if I can download an older version of the app in the meantime.

4

You should also search the forum for other posts with similar errors from the launcher. Suggestions there might help you too.

5

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