AnkiMobile: Local videos stop working after first review (offline mode broken)

AnkiMobile (iPhone/iPad) Help
1

Hi there,

I’m using AnkiMobile on iPhone and facing a serious issue with local video playback in flashcards.

I manually transfer .mp4 files (H.264 + AAC) via iTunes File Sharing to the Anki app folder. I also import an .apkg deck that references those videos using both

Everything is supposed to work offline, and it actually does — but only once.

After the first time a card is shown, any repeated viewing (even a second later) causes the video to stop working and show endless loading. It happens both with and without internet, and also after a full AnkiWeb sync.

All files are correctly formatted, properly named, and tested on Windows and Android — where everything works perfectly. Only AnkiMobile on iOS fails to keep video playback working.

Sometimes I even get the message: “The current card is missing”, even though the file and the card were just working a moment earlier.

I’ve tried:

  • Full reinstall of AnkiMobile
  • Re-importing decks
  • Offline mode with no AnkiWeb sync
  • Using both video and sound tag formats

Nothing helps. The problem is repeatable, affects most cards, and breaks offline usability.

Would appreciate any help or advice!

Thanks in advance.

2

Does restarting your device make any difference? I’ve seen iOS bugs in the past that resulted in videos refusing to play, and a reboot fixed the issue.

If problems persist, it would be helpful if you could move one card to a new deck, export it, and share a link to it for me (private message here or post on anki.tenderapp.com is fine).

3

Hello Thanks for the answer in general I tried everything rebooting the phone reinstalling the program Well everything that is possible I only contacted the gpt chat what can be done in such cases in general everything was redone the problem is the same