Anki Forums

Anki will not sync

I can’t get anki to sync on mobile or on my laptop. Does anyone have any suggestions?

This is the error message I get.

On both desktop and mobile versions, my anki account will not sync. I have tried using wifi and data both and in both cases it produces an error. In the desktop version, it also produces the error attached. Please help!

i am experiencing this too. same message and os error 10060

It appears that one of the AnkiWeb servers has developed a hardware fault. I have contacted the network centre and asked them to look into the issue. Please hold tight while they look into it.

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The power supply has been replaced, and the server is back up, so syncing should work correctly again now.

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Wow, that was a fast turnaround! Any possibility of corruption etc.?

It’s unlikely.